When does an order become completed?

An Order shows Completed only once every one of its shipments that counts has been delivered. While any shipment is still in transit, the order is correctly still in progress — it hasn't stalled.

You don't set an Order's status by hand. Orbit works it out from the Shipments the order contains, and the order reaches Completed only when every one of those shipments has been delivered.

Until then the order stays Confirmed — or Waiting for Tour Review while a tour is being reviewed. A part-delivered order, with one shipment delivered and another still on the road, is not stuck: it is simply still in progress, and it will complete when the last shipment arrives.

Cancelled or failed shipments don't hold an order back. Orbit leaves them out when deciding whether the order is done, so an order can still reach Completed even if one of its shipments was cancelled along the way — as long as all the remaining shipments were delivered.

Example

A coordinator at ACME Ltd books an Order with two Shipments — one to Lisbon, one to Rome. The Lisbon delivery finishes first, but the order stays Confirmed because Rome is still moving. Once the Rome shipment is delivered, the order turns to Completed. Had the Rome shipment been cancelled instead, the order would still have completed on the strength of the Lisbon delivery alone.